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DIAMOND COMIC DISTRIBUTORS, INC.

 

DATE:  August, 2014

LOCATION:  Home Office – Hunt Valley, Maryland

POSITION TITLE: Bilingual Retailer Services Representative (Spanish)

DEPARTMENT:  Retailer Services

 

POSITION SUMMARY:

Customer Service and sales in a customer oriented sales environment.

 

ESSENTIAL FUNCTIONS:

  • Fields questions, suggestions, concerns regarding Diamond policy, service, etc. from customers in an assigned territory (Spanish speaking).
  • Makes “welcome” calls to new customer to explain Diamond services and policies.
  • Suggestive sales and outgoing sales calls to assigned customers.
  • Builds familiarity with customer base and specifics of each assigned territory.
  • Order entry functions.  Processes damage and shortage calls, enters reorders, advances, backorders and late order forms.
  • Provides feedback from customer to Team Leaders/Customer Service Manager concerning industry trends, customer suggestions, etc.
  • All other duties as assigned.

 

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • Excellent Spanish language skills, fluency in both verbal and written communication is a must
  • Minimum high school degree or equivalent.  College preferred.
  • One plus years customer service experience
  • Basic computer skills a must (Windows/Windows XP or newer preferred)
  • Microsoft Office (primarily Word and Excel) skills preferred
  • Sales experience a plus
  • Knowledge of DCD services, policies and systems a plus
  • Product/industry knowledge a plus

 

To apply for any of the open positions listed here, please forward resume and salary requirements to jobs@diamondcomics.com, or mail to: 

Human Resources Department
Diamond Comic Distributors, Inc.
10150 York Road
Suite 300
Hunt Valley, MD  21030