Fulfillment Supervisor (DCD)

DIAMOND COMIC DISTRIBUTORS, INC.

LOCATION: Distribution Center - Olive Branch, Mississippi

POSITION / TITLE: Fulfillment Supervisor

REPORTS TO: Distribution Center Manager/ Executive Director of Operations

POSITION SUMMARY:

As a fast growing company in the distribution of comics and pop culture merchandise, Diamond Comic Distributors, Inc. is seeking a passionate, intelligent and driven individual for the role of a Fulfillment Supervisor at a busy distribution center in Olive Branch, MS. The Fulfillment Supervisor will work closely with the Distribution Center Manager to direct the daily workflow for the entire distribution center. This is a hands on position, leading and coaching by example, while maintaining Diamond Comic Distributors Inc.’s high order fulfillment standards. The Fulfillment Supervisor will maintain the efficient and economic utilization of facility resources and ensure proper distribution and delivery of all outbound orders, including International orders.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth, while motivating others to meet the challenges of an extremely deadline-driven environment. Diamond Comic Distributors is continuing to evolve and grow our team, and we view this position as essential to our forward momentum and growth for years to come.

ESSENTIAL FUNCTIONS:

Responsible for the overall safety, quality and performance of all distribution center employees
Carry out supervisory responsibilities in accordance with the organization's policies and procedures
Accountability for meeting and exceeding operational goals
Meet daily production goals while maintaining a high level of accuracy
Follow thorough QC standards to ensure every box is packed perfectly
Engage in the daily work activities of warehouse employees, (picking, packing, shipping, receiving) leading your team by example
Mentor, train, and develop employees for career progression and learning
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
Observe employee activities and provide feedback and positive reinforcement on safety, quality of work, productivity, and attitude
Actively develop and promote open lines of communication to foster and maintain positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas
Report daily production metrics to members of the operations leadership team
Perform other assignments as needed as directed by management

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

High school diploma or equivalent required. Two years of college preferred.
Minimum four (4) years managerial or supervisory experience preferred
Must be a strategic thinker and customer focused professional with successful management experience in warehousing and distribution
Must be able to develop and implement value added initiatives that effectively increase productivity and accuracy, resulting in measurable improvements to the bottom line
Must have the ability to set, achieve, and exceed operational goals and deliver positive results on a daily/weekly basis
Must possess leadership qualities such as, but not limited to: self-motivation, goal-oriented, highly organized, detail-oriented, decisive, perseverant, and exhibit emotional and physical endurance
Ability to quickly develop a comprehensive understanding of all of Diamond Comic Distributors Inc.’s policies and procedures relative to this function
Above average computer and business systems comprehension and knowledge, sufficient to thoroughly understand the systems which support this function, and to use them to their optimum
Excellent written and verbal communication skills
Must be able to train and motivate others
Must be able to work all necessary shifts, including nights/occasional holidays