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Current Job Openings


Diamond and its affiliated companies are looking for qualified candidates to join our team in the following areas.

RETAILER SERVICES REPRESENTATIVE -- DIAMOND COMIC DISTRIBUTORS, INC.
SALES TRAINEE — ALLIANCE GAME DISTRIBUTORS
STAFF ACCOUNTANT  -- DIAMOND COMIC DISTRIBUTORS, INC.


RETAILER SERVICES REPRESENTATIVE -- DIAMOND COMIC DISTRIBUTORS, INC.

Company Overview

Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products.  Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry.  Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.

About this Position
The world’s largest distributor of comics and pop culture goods is searching for a Customer Service Representative for our energetic Retailer Services department. If you are interested in an opportunity to work from home, or to work in an office with others, while interacting with our customers, then this is the job for you!

Customer Service Representatives are the “public face” of the company, interacting with our retailer customers around the world. They welcome new customers and familiarize them with our systems and procedures while developing and fostering relationships with new and longtime customers. They assist retailers with order questions or issues, provide information on products, and help retailers identify new products that will be a good fit for their stores. The Representative will enter orders taken via phone, email, or our online portal, and will follow up on any issues reported with the support of their team leads and other team members.

Position Requirements

  • Qualified candidates will have at least one year of customer service or call center experience with excellent communication, data entry, and problem-solving skills.Qualified candidates will be available to work 9:00AM-6:00PM or 10:00AM-7:00PM Monday – Friday.
  • Qualified candidates will be responsible for answering phones, responding to online inquiries, data entry, follow-up and providing excellent customer service to our retailer customers. They will also relay feedback from customers to company management and vendors.
  • Qualified Candidates will demonstrate basic proficiency in Windows, Microsoft Word, Outlook and Excel and strong organizational and time-management skills.
  • Knowledge of the pop culture industry, such as comics, games, and collectibles, is a plus. High school graduates (or equivalent), college graduates and all qualified candidates are encouraged to apply. 

Benefits
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits.  Full-time employees who have successfully completed their probationary period receive:

  • Paid leave and vacation time
  • The opportunity to participate in a 401(k) retirement plan
  • Affordable health, vision, dental and life insurance options
  • Discounted long-term and short-term disability plan options
  • Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
  • Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.

SALES TRAINEE — ALLIANCE GAME DISTRIBUTORS

LOCATION:
 Alliance East
POSITION TITLE:  Sales Trainee
DEPT:  Sales

POSITION SUMMARY:

The Sales Trainee is responsible for developing new business and reactivating old accounts.  Once the account base is successfully developed to a set volume by management, it has the potential to grow into a full Account Representative position.

ESSENTIAL FUNCTIONS:

  • Pursue leads to open new accounts
  • Contact inactive accounts and attempt to reactivate them
  • Maintain a territory of stores by selling new releases and restocks on, at a minimum, a weekly basis
  • Aggressively get preorders from accounts using Game Trade Magazine and other more targeted efforts
  • Develop strong relationships and earn the loyalty and trust of customers
  • Maintain the appropriate documentation about each account
  • Assist the Credit and Collection Department in maintaining the financial health of customers’ accounts
  • Use whatever means are necessary to ease the flow of communication between Alliance and their customers in order to more efficiently serve customers
  • Maintain a clean and organized workstation/environment
  • All other duties as assigned

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High school degree or equivalent, some college preferred
  • Computer literacy, data entry, and typing skills required (Windows and MS office preferred)
  • Pleasant phone manner and strong phone presence required
  • Attention to detail and good organization and communication skills a must
  • Knowledge of, or ability to learn, product lines
  • Must be able to perform well under pressure

Please submit resumes to mla2@alliance-games.com


STAFF ACCOUNTANT  -- DIAMOND COMIC DISTRIBUTORS, INC.

LOCATION:   Home Office – Hunt Valley, Maryland
DATE:   February 2022
POSITION:   Staff Accountant
DEPARTMENT:   General Ledger

POSITION SUMMARY:
World’s largest distributor of English language comic books and related merchandise is looking for an enthusiastic Staff Accountant to join our team. The Staff Accountant’s primary job responsibilities include month-end close journal entries, account analysis, bank reconciliations, fixed assets quarterly royalty reports and financial statement preparation.

ESSENTIAL FUNCTIONS:

  • Prepare and review balance sheet reconciliations.
  • Monitor cash flows and review weekly check runs.
  • Prepare monthly financial statements.
  • Prepare and analyze management reports and financial statements.
  • Complete quarterly royalty reports
  • Perform special projects and all other duties as assigned.


EDUCATION, EXPERIENCE AND SKILLS REQUIRED

  • Bachelor’s degree in Accounting or Finance
  • 3 years or more Accounting Experience, preferably including financial statements
  • Working knowledge of Excel required. Experience with MS Access a plus
  • Strong written & verbal communication skills
  • The ability to work independently or as part of a team.


BENEFITS
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. In addition to working in an exciting office environment with many activities, full-time employees who have successfully completed their probationary period receive:

  • Paid time off
  • 401(k) retirement plan with discretionary match
  • Affordable health, vision, dental and life insurance options
  • Long-term and short-term disability plan options
  • Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and more
  • Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.

Please send resume and salary requirements to cfran@diamondcomics.com