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Diamond and its affiliated companies are looking for qualified candidates to join our team in various areas.

New opportunities are posted regularly. Check this page for updates!


 

TECH SUPPORT/ POS SPECIALIST -- DIAMOND COMIC DISTRIBUTORS, INC.

LOCATION:
Home Office - Hunt Valley, Maryland

DEPARTMENT: Retailer Services

Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products. Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry. Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.

About This Position
The world’s largest distributor of comics and pop culture goods is searching for a Tech Support/ POS Specialist who will work on the team responsible for the end-user interaction regarding Diamond’s retailer-facing web pages and applications. The POS/Tech Rep serves as a liaison between IT staff, programmers, and customers to diagnose, analyze, and assist with the resolution of customer issues with Microsoft’s Retail Management System (RMS), Retail Hero’s Retail Management Hero (RMH) and Diamond’s add in module, ComicSuite, while also providing training and ongoing support for new users.

Position Requirements

  • Qualified candidates will have one or more years’ customer service/technical support experience with excellent communication and problem-solving skills.
  • Qualified candidates will be available to work 9:00AM-6:00PM, Monday – Friday with occasional evening and weekend hours.
  • Strong working knowledge of computer skills and data analysis skills. Hardware configuration skills preferred and strong attention to detail.
  • Strong working knowledge of Microsoft Windows and Office a must (Excel, Word, Outlook, and Access). Experience with Microsoft RMS, Retail Hero’s Retail Management Hero or other POS systems preferred.
  • Qualified candidates will be responsible for assisting retailers with initial hardware and software set up.
  • Training retailers on using Point of Sale (POS) and other add-on software applications.
  • Tier 1 and 2 problem solving with customers concerning POS and other add-on software applications.
  • Assist with internal and external technical issues; researching and analyzing data to resolve various system issues.
  • Assist with development and testing of new or updated software applications

Benefits

  • Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits. In addition to working in an exciting office environment with many activities, full-time employees who have successfully completed their probationary period receive:
  • Paid leave and vacation time
  • 401(k) retirement plan
  • Affordable health, vision, dental and life insurance options
  • Discounted long-term and short-term disability plan options
  • Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
  • Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.

RETAILER SERVICES REPRESENTATIVE - DIAMOND COMIC DISTRIBUTORS

Company Overview
Founded in 1982, Diamond Comic Distributors, Inc. is the world’s largest distributor of English-language comics, graphic novels, games and pop culture products.  Headquartered near Baltimore in Hunt Valley, MD, with facilities in Mississippi, New York, and England, Diamond is an international leader in an exciting, growing industry.  Distributing the comics and collectibles that have inspired the biggest blockbuster movies of today, Diamond is integral to the success of this market.

About this Position
The world’s largest distributor of comics and pop culture goods is searching for a Retailer Services Representative for our energetic Retailer Services department. If you are interested in an opportunity to work from home, or to work in an office with others, while interacting with our customers, then this is the job for you!

Retailer Services Representatives are the “public face” of the company, interacting with our retailer customers around the world. They welcome new customers and familiarize them with our systems and procedures while developing and fostering relationships with new and longtime customers. They assist retailers with order questions or issues, provide information on products, and help retailers identify new products that will be a good fit for their stores. The Representative will enter orders taken via phone, email, or our online portal, and will follow up on any issues reported with the support of their team leads and other team members.

Position Requirements
Qualified candidates will have at least one year of customer service or call center experience with excellent communication, data entry, and problem-solving skills.  Qualified candidates will be available to work 9:00AM-6:00PM or 10:00AM-7:00PM Monday – Friday. Qualified candidates will be responsible for answering phones, responding to online inquiries, data entry, follow-up and providing excellent customer service to our retailer customers. They will also relay feedback from customers to company management and vendors. Qualified Candidates will demonstrate basic proficiency in Windows, Microsoft Word, Outlook and Excel and strong organizational and time-management skills.

Knowledge of the pop culture industry, such as comics, games, and collectibles, is a plus. High school graduates (or equivalent), college graduates and all qualified candidates are encouraged to apply. 

Benefits
Diamond Comic Distributors, Inc.’s team members enjoy numerous benefits.  Full-time employees who have successfully completed their probationary period receive:

  • Paid leave and vacation time
  • The opportunity to participate in a 401(k) retirement plan
  • Affordable health, vision, dental and life insurance options
  • Discounted long-term and short-term disability plan options
  • Corporate discounts on cell phone plans, tickets to theme parks, movie theaters, and other activities, and more
  • Employee discounts on comic, game, and other collectible products distributed by Diamond Comic Distributors, Inc.

Please forward resume to to kkyle@diamondcomics.com or dlakisha@diamondcomics.com.