Retailer Services Representative (DCD)

Diamond Comic Distributors, Inc.

LOCATION: Home Office - Hunt Valley, Maryland

POSITION TITLE: Retailer Services Representative

DEPARTMENT: Retailer Services


Customer Service and sales in a customer oriented sales environment.


  • Fields questions, suggestions, concerns regarding Diamond policy, service, etc. from customers in an assigned territory.
  • Makes “welcome” calls to new customer to explain Diamond services and policies.
  • Suggestive sales and outgoing sales calls to assigned customers.
  • Builds familiarity with customer base and specifics of each assigned territory.
  • Order entry functions. Processes damage and shortage calls, enters reorders, advances, backorders and late order forms.
  • Provides feedback from customer to Team Leaders concerning industry trends, customer suggestions, etc.
  • All other duties as assigned.


  • Minimum high school degree or equivalent. College preferred.
  • One plus years customer service experience.
  • Basic computer skills must (Windows/Windows 95 preferred).
  • Sales experience a plus.
  • Knowledge of DCD services, policies and systems a plus.
  • Industry knowledge a plus.
  • Excellent verbal and written communication skills a must.


Please forward resume and salary requirements to jobs@diamondcomics.com.

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To apply for any of the open positions listed here, please forward resume and salary requirements to jobs@diamondcomics.com, or mail to: 

Human Resources Department
Diamond Comic Distributors, Inc.
10150 York Road
Suite 300
Hunt Valley, MD  21030